Elevate Employee Contentment with InfowanHR's Built-In Help Desk

HRMS software is a type of software that helps organizations manage their human resources. It typically includes features such as payroll processing, benefits administration, and talent management. A help desk, on the other hand, is a support service that assists users with technical issues and other problems they may encounter with software or hardware. While HRMS software and help desks serve different purposes, they can be integrated to provide employees with a seamless experience when it comes to managing their HR-related needs. For example, employees may be able to submit requests for time off or updates to their personal information through the HR software, and then receive assistance or support from the help desk if they encounter any issues along the way.

Issues that go unaddressed can become a serious problem in any organization. Even something as small as a request to change a mouse or headphone could cause a domino effect, leading to decreased morale, productivity, and customer engagement.

What if there was an easy way for your employees to express their concerns? And what if you could effortlessly access and work on those concerns, rather than sifting through a mountain of emails or trying to remember phone calls?

What is a Human Resource Help Desk?

One of the most essential tools for HR teams is the Human Resource Help Desk, which enables them to effectively address employee concerns and requests. Instead of enduring a lengthy chain of emails, employees can submit questions relating to company policies, benefits, payroll, medical and disability leave, and more through the HR helpdesk platform.
HR teams can utilize the help desk to manage requests from various channels, including integrating a self-service portal to automate responses for frequently asked questions related to payroll HR software processes and streamline workflows. By providing employees with the easiest and most convenient path to getting their questions answered, your internal operations can be as efficient as possible. This is crucial because your employees' time is just as important to you as it is to them.
Furthermore, an HR help desk allows team members to gain insight into recurring employee issues. This enables them to promptly find preemptive solutions and establish standardized processes for resolving problems, freeing up time for everyone involved.

How does a digital Help desk work and how it is integrated with HRMS software?

With the built-in Help Desk (Trouble Ticket) feature of InfowanHR’s Employee Self-Service (ESS) portal, this becomes a reality. The Help Desk allows employees to create tickets for their queries or requests and route them to the relevant stakeholders for a speedy resolution. Employees can track the progress of their tickets and provide feedback, even reopening the ticket if the resolution was not satisfactory.

The dashboard with ticket status, resolution time, and volume of group-specific tickets gives management quick access to decision-support inferences. This approach can help improve employee satisfaction levels and internal service standards.

Additionally, this approach allows you to identify the types of issues being raised and address them at the root, leading to a more proactive and productive work environment.

At InfowanHR, we understand that employee satisfaction is crucial to the success of any organization. Our built-in Help Desk feature is designed to simplify the process of addressing employee concerns and requests, improving morale, and ultimately increasing productivity.

With the Help Desk, employees can easily create tickets for their queries or requests, which are then routed to the relevant stakeholders for resolution. This eliminates the need for employees to sift through emails or make endless phone calls, allowing them to focus on their work while their concerns are being addressed.

One of the key benefits of this feature is the ability for employees to track the progress of their tickets and provide feedback on the resolution. This level of transparency helps to build trust and confidence in the process, leading to higher levels of employee satisfaction.

For management, the dashboard provides quick access to decision-support inferences, including ticket status, resolution time, and volume of group-specific tickets. This data can be used to identify trends and address issues at the root, leading to a more proactive and productive work environment.

Overall, the Help Desk feature is a powerful tool for improving employee satisfaction and internal service standards, making it a must-have for any organization looking to create a positive and productive work environment.