At Infowan Technologies Private Limited (including its subsidiaries or affiliated companies, henceforth also referred to as ‘Infowan’, ‘we’ or the ‘Company’), we understand that you are trusting us with confidential information, and we believe that you have a right to know our practices regarding the information we may collect and use when you use our service or interact with us in any manner. Infowan is a cloud-based web platform that enables organizations to manage their human resources and process payroll. Infowan Mobile Apps are also part of the same offering. In addition, Infowan also operates the Infowan.com website. A user may be either an entity, for example, an employer which has executed an agreement with Infowan or with Infowan’s resellers or distributors who provide Infowan’s services (“Customer”) or a Customer’s users, for example, a Customer’s employees, of the Services or users of the Website (“end user(s)”) (Customer and end user shall collectively be referred to as “users” or “you”).
This Privacy Policy describes the policies and procedures of Infowan on the collection, use, access, correction, and disclosure of your personal information on Infowan.com (the “Site”) and our Mobile Apps. This privacy policy does not relate to any personal information that Infowan collects on behalf of, or under the direction of, its clients. When you log on to the Site, you will have access to the privacy policy of the employer/prospective employer that is a client of Infowan, which shall explain how they process your personal information and your rights in relation to such information. We may be asked by our clients to amend, update, or delete your personal information on behalf of our clients, in which case we will do so in accordance with the terms of our contract with our clients.
Your personal information will include any information which, either alone or with other data, is reasonably available to us and relates to you (“Personal Information”). This Privacy Policy also covers any of your Personal Information which is provided to us and which is used in connection with the marketing of the services, features, or content we offer (the “Services”) to our Clients and/or the support that we may give you in connection with the provision of our Services and the Mobile Apps.
This Privacy Policy does not apply to any third-party applications or software that can be accessed from the Site, the Services, or the Mobile Apps, such as external applicant tracking systems, social media websites, or partner websites (“Third Party Services”).
By using our Services, you acknowledge you have read and understood this privacy policy. For the purposes of EU GDPR (General Data Protection Regulation), the data controller of the data processed through the Service is the customer of Infowan who makes available and permits end users to access and use the service or anyone on its behalf. For data collected directly on its website (for marketing and communication purposes), Infowan is the “Data Controller”.
We generally collect and process the following types of Personal Information:
We do not ask you for, access, or track any location-based information from your mobile device at any time while downloading or using the Mobile Apps. However, if you are using the Infowan Mobile App, you acknowledge, consent, and agree that your employer would enable location tracking technology for time-keeping purposes. The GDPR legal basis for processing this information is the contractual obligation to your employer to perform the Services. If you apply for a job at Infowan through the Site, you may provide us with your location information by selecting the “Locate me” button. You agree, consent, and acknowledge that we use this information to present to you available jobs near your current location. The GDPR legal basis for processing this information is your explicit consent.
If our Customer (Employer) chooses to utilize the optional Time and Attendance Software, we shall retain and process biometric device logs of the users for the purposes of calculating attendance and payroll using the rules configured by the Customer. The information collected consists of employee or attendance ID along with timestamps of punches (in and out entries).
When you express an interest in obtaining additional information about the Services, the Site, or Mobile Apps, Infowan may ask you to provide your personal contact information, such as your name, email address, and phone number. You agree, consent, and acknowledge that this information is used to communicate with you by responding to your requests, comments, and questions. The GDPR legal basis for processing this information is the legitimate interest in communicating with you and answering your questions.
When using the Mobile Apps, we may request access to your device’s camera and photo storage. This allows you to take and upload pictures, and such access would only be used in ways you choose. You may at any time revoke access at the device level. We do not access your device’s camera and photo storage without your permission. We use mobile analytics software to allow us to better understand the functionality of our Mobile Apps on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any Personal Information you submit within the Mobile Apps. When you download and use the Mobile Apps, we automatically collect your device information such as operating system version, type, hardware usage statistics, etc. The GDPR legal basis for processing this information is the contractual obligation to your employer to perform the Services.
As a service provider, Infowan systems only collect information as per the Customer (employer’s) requirement. Our Master Subscription Agreement governs the delivery, access, and use of the Services and Mobile Apps, including the processing of Personal Information and data submitted through Services accounts. The Customer (e.g., your employer) controls their Platform and any associated client data. If you have any questions about specific Platform settings, the processing of Personal Information in the Platform, or its privacy practices, please contact the Customer administrator of the Platform you use.
Customer data shall be used by Infowan in accordance with the Customer’s instructions, applicable terms in the Master Service Agreement, Customer’s use of Services functionality, and as required by applicable law. Under applicable GDPR, Infowan is a processor of Customer data, and Customer is the controller.
At times, you may be able to access other Third-Party Services/websites through the Site, for example, by clicking on links to those Third-Party Services from within the Site. We are not responsible for the privacy policies and/or practices of these Third-Party Services, and you are responsible for reading and understanding those Third-Party Services’ privacy policies.
You agree, consent, and acknowledge that we may share your information with third parties who provide services to us. These third parties are authorized to use your Personal Information only as necessary to provide these services to us. These services may include the provision of (i) email services to send marketing communications, (ii) mapping services, (iii) customer service or support, and (iv) providing cloud computing infrastructure.
We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control, such as an email service provider to send emails on our behalf, mapping service providers, and customer support providers, our “Sub-Processors”). We may need to share Personal Information with our Sub-Processors in order to provide Services to you. Unless specified otherwise, our Sub-Processors do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. Transfers to subsequent third parties are covered by onward transfer agreements between Infowan and each Sub-Processor. A list of Infowan Sub-Processors that process Personal Information of individuals located in the EU can be found here.
| Name | Purpose |
|---|---|
| OneSignal | For sending push notifications to mobile |
| HubSpot | For chat support, email, and communication to customers related to support requests |
| HubSpot | CRM for tracking leads, signups, and potential customers |
| RChilli | Resume parser API, helps in parsing resumes of candidates uploaded by customers |
| Google Cloud | For rendering Google Maps in the browser to mark employee location associated with their attendance |
| Google App | Google Meet and Google Calendar shall be used for scheduling purposes. This shall depend upon the preferences set by the customer |
| Microsoft Azure | For hosting Infowan Applications |
| AWS | For email communication |
| Msg91 | For sending SMS notifications like OTP to employees |
| Mailchimp | For email communication to prospects |
| Calendly | Customer information is shared/received |
| Smartkarrot | Customer information (including usage/revenue details/employee information) is shared |
| Razorpay | For receiving Infowan subscription-related payments |
| Cashfree | For processing payments |
| Rocketlane | Customer onboarding |
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this Privacy Policy. You will be notified via email and/or a prominent notice on our site of any change in the legal owner or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
In certain situations, we may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to user support requests; or (v) protect our rights, property, or safety. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention. We require all third parties to respect the security of your Personal Information and to treat it in accordance with applicable laws. We do not allow third-party service providers and Sub-Processors we share your Personal Information with to use it for their own purposes and only permit them to process your Personal Information for specified purposes in accordance with our instructions. Except as set forth above, you will be notified when your Personal Information is shared with third parties and will be able to prevent the sharing of this information. Unless we otherwise have your consent, we will only share your Personal Information in the ways that are described in this Privacy Policy.
Infowan has developed a functionality that allows its customers to connect their Google account using OAuth with our products. Connecting your Google account to your Infowan products allows Infowan to view your personal information mentioned in your Google Account and to transmit the Service Data to Infowan products that you integrate with your G-Account.
Infowan’s use and transfer of information received from Google APIs shall adhere to Google API Services User Data Policy's App's, including the Limited Use requirement.
Any Customer may request information regarding the storage and retention of data (“Audit”) by contacting us. Infowan shall make reasonable efforts to respond to the Audit in a reasonable time and subject to applicable law and to the protection of Infowan’s trade secrets (Customer’s personnel may be required to execute non-disclosure agreements).
Infowan will retain data it processes on behalf of its customers only for as long as required to provide the Service to its Customers and as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements. The data in Infowan is backed up for system continuity purposes, and each backup file may be stored for 30 days.
After a termination of services by a customer, an automated process will begin that permanently deletes the data in the next cycle (cycle varies from a quarter to a half). Once begun, this process cannot be reversed, and data will be permanently deleted.
You agree, consent, and acknowledge that Infowan collects and retains metadata and statistical information concerning the use of the service, which are not subject to the deletion procedures in this policy and may be retained by Infowan for no more than required to conduct its business. Some data may also be retained on our third-party service providers’ servers in accordance with their retention policies. You will not be identifiable from this retained metadata or statistical information.
Customer may retain Personal Information and other Data about an end user which the Controller owns, and the end user may have no access to. If you have any questions about the right of the Customer to retain and process your Personal Information, you should raise this directly with the Customer. You hereby agree not to assert any claim against Infowan in this regard and waive any rights regarding such Data and Personal Information, including the right to view and control such Data and Information.
Anonymized aggregated data may be retained by Infowan for as long as it is required to provide its services. Contracts and billing information may be retained as required by Infowan but at least 5 years from termination or expiration of the relationship with the applicable Customer or party.
The Data we collect is hosted on the Azure Cloud in Central India, North Europe, Central US, South East Asia, and UAE data centers, which provide advanced security features and are compliant with ISO 27001 and other privacy and security standards. Infowan headquarters is based in India, from where we provide customer support services, but no customer data is stored, except for customer call data.
Therefore, in providing your Personal Information to Infowan, your Personal Information will be sent to Central India, North Europe, Central US, South East Asia, UAE (or otherwise outside of the European Union), where the local applicable law may provide you with less protection than under European Union law. However, any transfer of Personal Information from the European Union to these other locations will be strictly in accordance with applicable EU GDPR.
Where your Data is transferred outside of the EEA (European Economic Area), we will take all steps reasonably necessary to ensure that your Data is subject to appropriate safeguards, such as relying on a recognized legal adequacy mechanism, and that it is treated securely and in accordance with this privacy policy.
We take great care in implementing, enforcing, and maintaining the security of the Service and our users’ Personal Information. Infowan implements, enforces, and maintains security policies to prevent the unauthorized or accidental access to or destruction, loss, modification, use, or disclosure of personal data and monitors compliance with such policies on an ongoing basis. Infowan is certified under ISO 27001:2022.
Infowan limits access to personal data to those of its personnel who: (i) require access in order for Infowan to fulfill its obligations under this Privacy Policy and agreements executed with Infowan; and (ii) have been appropriately and periodically trained on the requirements applicable to the processing, care, and handling of the Personal Information; (iii) are under confidentiality obligations as required under applicable law. Infowan takes steps to ensure that its staff who have access to personal data are honest, reliable, competent, and periodically properly trained.
Infowan shall act in accordance with its policies to promptly notify Customer in the event that any personal data processed by Infowan on behalf of Customer is lost, stolen, or where there has been any unauthorized access to it, subject to applicable law and instructions from any agency or authority. Furthermore, Infowan undertakes to cooperate with Customer in investigating and remedying any such security breach. In any security breach involving Personal Information, Infowan shall promptly take remedial measures, including without limitation, reasonable measures to restore the security of the Personal Information and limit unauthorized or illegal dissemination of the Personal Information or any part thereof.
Infowan maintains documentation regarding compliance with the requirements of the law, including without limitation documentation of any known breaches, and holds reasonable insurance policies in connection with data security.
The Service may, from time to time, contain links to external sites. We are not responsible for the operation, privacy policies, or the content of such sites.
In certain countries (for example, in the UK and EU), you may have the right under applicable local law to request access, change, or delete certain personal data that we hold in relation to you, or to object to or restrict the processing of certain personal information, receive personal information in a usable electronic format and transmit it to a third party (also known as the right of data portability), and lodge a complaint with a local data protection authority.
We will contact you if we need additional information from you in order to honor your requests.
If you want to update the information that we hold about you or if you no longer desire our Service, you may correct, delete inaccuracies, or modify the information we hold by sending an inquiry to our info@infowan.net. Given the nature of the services that we provide, we may have shared your personal information with employers and other third parties. You may need to make requests to such third parties in accordance with the instructions in their privacy policies if you require them to update the records that they hold about you. If you want to discuss or exercise any of your rights under this policy, please contact our info@infowan.net.
The terms of this Privacy Policy will govern the use of the Service and any information collected in connection therewith; however, Infowan may amend or update this Privacy Policy from time to time. The most current version of this Privacy Policy will always be posted at: https://www.Infowan.com/privacy-policy. Unless otherwise agreed with the Customer, we will endeavor to provide notice of material changes to this policy on the homepage of the website and (if applicable) via an e-mail. Such material changes will take effect seven (7) days after such notice was provided on our website or sent by email. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date, and your continued use of Services will constitute your active acceptance of, and agreement to be bound by, the changes to the Privacy Policy.
If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send us an email or otherwise contact us at support@Infowan.com, and we will make an effort to reply within a reasonable timeframe, and not over 30 business days.
Privacy Notice for California, Nevada, and Delaware Residents (“Privacy Notice”). The California Consumer Privacy Act of 2018 (“CCPA”), and its implementing regulations, as well as Nevada Revised Statutes Chapter 603A.300 et seq and Delaware Online and Personal Privacy Protection Act, require us to make certain disclosures regarding our privacy practices.
This Privacy Notice applies to personal information of California and Nevada residents that we collect, use, and disclose on the Site as part of the Service. Infowan employees are subject to a separate privacy policy.
For the purposes of this section only, “personal information” means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.” “Personal information” does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.
We may hold data on you in our role as a service provider to a client company, and we may hold data about you on our own behalf. We collect, use, and disclose personal information as follows:
We have collected the above categories and types of personal information directly from individuals through our website or during customer support contact, directly from our business customers, and through business documents such as our contracts and other shared documents. We also collect personal information automatically using cookies and similar trackers.
Please refer to our cookie policy for further details.
We may use your personal information for the following business purposes:
We may disclose your personal information with third parties for a business purpose. These third parties include analytics providers and other service providers under contract to us. These service providers are prohibited from using your personal information except at our direction. We may also disclose your personal information to government entities or other third parties associated with legal or tax requirements, or in the case of a proposed merger, acquisition, asset sale, or other corporate transaction.
If you are a California resident, you have certain rights (subject to certain limits under California law), such as:
You may have the right to request that we disclose what personal information we collect, use, disclose, or sell. You have the right to request information about the personal information we’ve collected about you within the last twelve months. You may request to know if we have collected, sold, or shared with third parties for a business purpose the following information:
If we find the requests repetitive, excessive, or unfounded in a calendar year, we may refuse to act on your request. Hence, it is requested to submit your request consciously.
You have the right to request that we delete the personal information we have collected about you. Under certain circumstances, we may be unable to delete your personal information; for example, to comply with legal obligations or for our legitimate business purposes.
The CCPA provides California residents the right to opt out of sales of their personal information to third parties. We do not engage in sales of personal information and have not sold the personal information of California or Nevada residents in the preceding twelve months. We also do not sell the personal information of minors under the age of 16 years of age. This fact notwithstanding, you can submit a request to be opted out of any future data sales by sending a request to info@infowan.net.
You have a right not to receive discriminatory treatment for exercising your privacy rights under the CCPA.
You may make a request in the following ways:
When you submit a request, we will verify your request and identity, and we reserve the right to take additional steps necessary for verification. For example, we may seek to establish your identity by requesting additional information from you that we can match with information that we have in our records.
You may designate an authorized agent to make a request to know or a request to delete your personal information by providing the authorized agent written permission to do so; and by verifying your own identity with us directly. We will deny any requests from agents that do not submit proof of authorization. Requests submitted via authorized agents will be subject to similar verification processes as direct requests.
If you wish to exercise your rights pertaining to the personal information we may hold about you as a service provider to a client company, please direct your request(s) to that company.
In case you have any grievance, please feel free to contact info@infowan.net.
If you have any further concerns about data protection, feel free to contact info@infowan.net.